Exceptional Banking Professional

5 days ago


Perth, Western Australia beBeeCustomerService Full time $60,000 - $86,000
Job Role:

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our customers.

This role requires a Customer Service Representative to work collaboratively with colleagues to deliver outstanding outcomes for every customer interaction.

Key Responsibilities:

  • Building personal connections with customers through meaningful conversations
  • Assisting customers with in-branch technology and digital banking options
  • Responding to customers' transactional needs and ensuring their satisfaction
  • Completing Financial Health Checks to assess customers' financial needs
  • Proactively engaging with customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist

Requirements:

  • The ideal candidate will have the ability to ask the right questions, find solutions, and act with integrity
  • Passionate about service excellence, comfortable working independently, and able to refer customers to specialist team members when needed


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