Water Industry Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000
Water Industry Expert Wanted

We're looking for a highly skilled Water Industry Expert to join our team as an After Sales & Service Representative in Derrimut. As a key member of our After Sales and Service team, you will be responsible for handling a high volume of inbound customer calls and providing technical support to resolve product warranty issues in a timely and professional manner.

You will collaborate with our onsite Quality Assurance team for technical support, address customer complaints, and work on solutions to improve customer satisfaction. Your key responsibilities will include but are not limited to:

  • Managing and diagnosing customer warranty requests.
  • Troubleshooting issues and providing clear effective solutions.
  • Providing outstanding customer service and product advice.
  • Ensuring that customer records are kept updated within Dynamics 365.

To be successful in this role, you will need to have a strong background in the plumbing industry, preferably with experience in a similar role. You should also have excellent communication skills, both written and verbal, and be confident in conflict resolution and problem solving.

In return for your hard work and dedication, you can expect a competitive remuneration package, opportunities to learn and grow through our Learning & Development programs, and a supportive and collaborative culture where you'll be set up for success from day one.

About the Role

This is a permanent full-time position, and you will be based in Derrimut. You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

We value passion, potential, and a willingness to learn, and we're committed to making a real difference in the world. If you're passionate about delivering exceptional customer experiences and working in a dynamic team environment, we'd love to hear from you.

Please click the link below to submit your application.

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