Implementation Specialist

6 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $100,000 - $140,000
About the Job

We are seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for planning and coordinating projects to implement new solutions for our clients.

This is a newly created role following the acquisition of a legal tech company that enriches data from Document Management Systems (DMS) for faster document drafting. We will incorporate this enhanced document enrichment capability to deliver new generative AI drafting solutions to our clients.

Key Responsibilities:
  • Serve as a Technical Pre-sales advisory to customers during the sales cycle.
  • Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
  • Ensuring projects are initiated promptly, reflecting the client's expectations
  • Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
  • Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
  • Managing the review process with the product organization, and coordinate responses to clients
Required Skills and Qualifications

To succeed in this role, you will need:

  • A background in technology or law with solid experience in a customer-facing role, ideally within technical pre-sales support.
  • Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, as well as post-installation implementation assessment.
  • Familiarity with Generative AI, Microsoft products and Document Management Systems such as iManage, and NetDocuments
  • Problem-solving skills – Be able to quickly mitigate challenges so they don't affect project outcomes
  • The ability to work independently or as part of a cross-functional team, collaborating with sales, product and support teams
  • Time management skills to meet frequent and possibly conflicting deadlines and work schedules
  • Excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients
Benefits

We offer a range of benefits to support your wellbeing and career development:

  • Flexible working arrangements
  • Opportunity to work on challenging projects with a talented team
  • Professional development opportunities
  • Competitive salary and benefits package
About Us

We are a leading provider of legal, regulatory, and business information and analytics. Our mission is to help our customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

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