
Financial Futures Expert
3 days ago
We're seeking talented individuals to join our team as Client Service Associates. In this role, you'll have the opportunity to form lasting relationships with high-net-worth clients and provide them with exceptional support in navigating their financial futures.
About the Opportunity:You'll be responsible for managing operations locally across various functions, working collaboratively with a dynamic team to deliver outstanding results. Your primary goal will be to ensure seamless client service, resolving any issues that may arise and providing timely responses to their inquiries.
This is an exciting opportunity for individuals who are passionate about delivering exceptional client experiences and are eager to grow their careers within the finance industry.
Key Responsibilities:- Establish and maintain open communication channels with high-net-worth clients via phone and email
- Fulfill operational tasks between FIA and top brokerage houses, ensuring timely resolution of documentation and transfer issues
- Collaborate with Investment Counsellors (ICs) to ensure operational excellence for all client enquiries
We pride ourselves on providing unparalleled service, continuous education, and unique perspectives on investing. Our team is dedicated to helping our clients achieve their financial goals and we're committed to creating a work environment that supports your personal and professional growth.
What We Offer:- 100% paid premiums for our supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
- Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base
- 20 days of annual leave, in addition to 10 paid holidays
- Employee Assistance Program and other emotional wellbeing services
- $10,000 fertility benefit
- A collaborative working environment that practises ongoing training, educational support, and employee appreciation events
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program.
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