Senior Business Operations Analyst
4 days ago
We are seeking a highly skilled Senior Business Operations Analyst to join our Corporate Systems team in Sydney, Australia. As a key member of our team, you will play a critical role in supporting and managing all technical aspects of HR systems and related projects.
Key Responsibilities- Champion business process improvements and provide in-depth analysis within HR business areas, working closely with our US-based corporate system team.
- Manage initiatives, project plans, timelines, and roadmaps within the assigned business areas/systems.
- Elicit requirements from stakeholders using techniques such as interviews, design sessions, surveys, and/or other techniques as needed; create functional specification documents.
- Partner with business stakeholders and project teams to translate business requirements into creative and practical solutions; act as a liaison between corporate business stakeholders and the corporate applications and other internal technology teams.
- Perform vendor evaluations and/or implementations of third-party solutions.
- Define and manage data interfaces with third-party vendors and internal systems.
- Assume system ownership of primary HR applications for customizations, configurations (code setups), upgrades, issue escalation, functionality expertise, as well as general user questions/training.
- Analyze, cleanse, transform, manage, and validate data; undertake data ownership/management in systems to facilitate data integrity.
- Administer systems for security profiles/accounts, upgrades, release patches, etc.
- Support troubleshooting of system and process issues.
- Develop and maintain project documentation, including project plans, status reports, and other project-related documents if applicable.
At Susquehanna Pacific, we offer a wide array of competitive employee perks and benefits, including:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
- A competitive salary and bonus structure.
To be successful in this role, you will need:
- 7+ years of experience in a technical business analyst role.
- Experience with HR systems (e.g., iCims, UKG, ADP, etc.) preferred.
- Previous experience working with data integration and/or vendor feeds required.
- Flexibility to work on a mix of technical and non-technical assignments required.
- Knowledge of SDLC models required.
- Strong understanding of Relational Database Concepts, preferably Microsoft SQL Server, required.
- Strong SQL Skills required.
- Experience with SSIS, DTS, Informatica, or other integration enabling tools a plus.
- Experience with QlikView or Microsoft SQL Server Reporting Services a plus.
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