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Cloud Solutions Architect
2 months ago
Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 17,000 employees, responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're seeking a skilled Cloud Solution Architect to help us build a future where customers come to us not only for industry-leading products and services but also for a differentiated and connected customer experience.
Key Responsibilities- Drive positive customer satisfaction by leveraging Microsoft Business Applications implementation expertise to enable defined customer success plan outcomes.
- Provide feedback and insights from customers and partners back to Microsoft teams to enable continuous improvement.
- Develop opportunities to drive customer success business results by providing expertise and guidance to technical and business decision-makers.
- Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical and functional project management subject matter expertise.
- Leverage knowledge of Microsoft Business Applications to identify growth opportunities based on customer and partner needs.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field.
- 7+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- Knowledge of Success by Design methodology and Microsoft AI technologies for Dynamics 365.
- Functional or technical certification in Microsoft Dynamics 365 Customer Engagement and PowerPlatform.
- Industry-leading healthcare and educational resources.
- Discounts on products and services.
- Savings and investments.
- Generous time away and giving programs.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
