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Public Service Advocate

3 weeks ago

Caloundra, Australia beBeeCommunity Full time $69,000 - $84,000
Customer Focused Enforcement Officer

The Sunshine Coast Council strives to ensure the education, safety and amenity of the community. The role of Customer Focused Enforcement Officer is crucial in providing customer-focused enforcement of council policies and relevant state legislation with an emphasis on education and self-regulation.

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Key Responsibilities\
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  • Provide high-quality service to customers by enforcing council policies and state legislation.\
  • Cultivate positive relationships with the community through effective communication and conflict resolution skills.\
  • Collaborate with colleagues to achieve team goals and objectives.\
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As a Customer Focused Enforcement Officer, you will be required to work in a fast-paced environment and think critically to resolve complex issues. You must possess excellent problem-solving skills, a strong attention to detail, and the ability to remain calm under pressure.

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Essential Skills and Qualifications\
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  • High school diploma or equivalent required.\
  • Relevant work experience in customer-facing roles.\
  • Excellent communication and interpersonal skills.\
  • Ability to work effectively in a team environment.\
  • Basic knowledge of council policies and state legislation.\
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You will also have the opportunity to develop your skills and knowledge through ongoing training and professional development opportunities.

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Benefits\
  • \
  • Competitive salary and benefits package.\
  • Ongoing training and professional development opportunities.\
  • A supportive and inclusive work environment.\
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By joining our team, you will contribute to the delivery of exceptional services to our community and enjoy a rewarding career with opportunities for growth and development.