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Enterprise IT Support Specialist
2 months ago
We are seeking an experienced IT support engineer to join our team at Secure Parking. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our core enterprise infrastructure platforms, including Microsoft Azure and our custom-built serverless architecture.
Key Responsibilities- Investigate, diagnose, and resolve system, software, and hardware incidents, service requests, and problems.
- Categorize and record reported incidents, service requests, and problems, and develop knowledge articles and standard support procedure documentation.
- Install and upgrade software and hardware.
- Perform configuration changes under our internal change management process.
- Determine when issues should be escalated to vendor support.
- Provision, install, configure, and maintain enterprise and end-user infrastructure and components.
- Ensure that incidents are handled according to agreed procedures.
- Prioritize and diagnose incidents, investigate causes, and seek resolution.
We are looking for an individual with experience in Microsoft Azure, including Entra ID and traditional IaaS-oriented services. Exposure to Azure PaaS and SaaS services, such as App Services, Logic Apps, and Azure Monitor, is also desirable. Agile project delivery methodologies and AZ-104 certification are considered advantages.
What We OfferAs a member of our team, you will have the opportunity to work with a leading commercial car park operator in Australia and New Zealand. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
