Enterprise IT Support Specialist
3 weeks ago
About the Role
We are seeking an experienced IT support engineer to join our team at Secure Parking. As an IT Systems Administrator, you will be responsible for supporting our core enterprise infrastructure platforms, including Microsoft Azure IaaS and a custom-built serverless architecture.
Key Responsibilities
- Investigate, diagnose, and solve system, software and hardware incidents, service requests and problems.
- Categorise and properly record reported incidents, service requests and problems, and develop knowledge articles and standard support procedure documentation.
- Install and upgrade software and hardware.
- Perform configuration changes under our internal change management process.
- Determines when issues should be escalated to vendor support.
- Provision, installations, configurations and maintain enterprise and end-user infrastructure and components.
- Ensure that incidents are handled according to agreed procedures.
- Prioritise and diagnose incidents. Investigate causes of incidents and seek resolution.
Requirements
- Experience with Microsoft Azure, including supporting Entra ID and more traditional IaaS-oriented services such as virtual machines, Azure Backup and Azure Site Recovery.
- Exposure to a range of Azure PaaS and SaaS services such as App Services, Logic Apps, Azure IoT, Application Insights and Azure Monitor.
- Understanding of Agile project delivery methodologies.
- AZ-104 certification or similar.
About Secure Parking
Secure Parking is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.
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