Energy Industry Client Success Specialist

4 weeks ago


Perth, Western Australia Rystad Energy Group Full time
About Rystad Energy
Rystad Energy is a leading global independent research and energy intelligence company dedicated to empowering businesses, governments, and organizations to make well-informed decisions in the energy sector. Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain, and power markets.

Job Description
Rystad Energy is seeking a dynamic individual to join our Perth team as a Client Success Manager (CSM) responsible for fostering lasting client relationships and being a trusted advisor to our clients in the energy industry. The ideal candidate will have proven experience in customer success and/or business analysis, specifically within the Energy space, and possess expertise in the SaaS industry, strong commercial awareness, excellent networking skills, and the ability to listen and understand customer needs.

Key Responsibilities
Act as clients' trusted advisor by designing and delivering tailor-fit engagement plans to help clients maximize value from Rystad products and services.
In charge of end-to-end customer lifecycle, including delivering onboarding sessions, providing tailor-fit product trainings, and answering client queries in a timely manner.
Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates.
Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate.
Build and maintain strong client relationships with key stakeholders.
Become a conduit between clients and Rystad internal stakeholders, such as product managers, analysts, and account team, to provide product/services feedback.
Develop a sound understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration.
Provide timely support to your book of accounts and the wider client portfolio (globally).
Proactively participate in industry and networking events to grow the Rystad Energy brand.
Maintain all client data and interaction records in the CRM system.

Requirements
Minimum of Bachelor's degree required.
Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting.
Proactive and self-motivated individual with a strong interest in client-facing roles, customer experience, and business relationships.
Excellent written, oral, presentation, and communication skills.
Willingness to travel based on business needs.
Previous experience with large enterprise/global customers is preferred.
Passionate about developing close relationships with our customers and enabling their long-term success.
Proven knowledge of Energy markets is a key strength.
Proven understanding of valuation models and economic analysis are highly desired.
Experience working with databases, CRM platforms, and Power BI is an advantage.
Strong focus on collaboration and teamwork across functions and regions.
Strong Microsoft Office skills (PowerPoint and Excel).

Only candidates with full working rights in Australia will be considered for this role.

  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.Our extensive portfolio of...


  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy.We empower businesses, governments, and organizations to make well-informed decisions by providing high-quality data and thought leadership.Our extensive portfolio of products and solutions...


  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyWe are a leading global independent research and energy intelligence company dedicated to empowering businesses, governments, and organizations to make well-informed decisions.Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables,...


  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company that empowers businesses, governments, and organizations to make informed decisions in the energy sector.Our portfolio of products and solutions covers all aspects of global energy fundamentals, encompassing every corner of the oil and gas industry,...


  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy.Our international team empowers businesses, governments, and organizations to make well-informed decisions by providing high-quality data and thought leadership.Our extensive portfolio of...


  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company dedicated to empowering businesses, governments, and organizations to make informed decisions about the future of energy.Our portfolio of products and solutions covers all aspects of global energy fundamentals, from oil and gas to renewables and clean...


  • Perth, Western Australia Rystad Energy Full time

    Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy.The role of a Client Success Manager at Rystad Energy involves fostering lasting client relationships and being a trusted advisor to our clients.This position requires a proactive and self-motivated individual with...


  • Perth, Western Australia Rystad Energy Full time

    About Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company dedicated to empowering businesses, governments and organizations to make informed decisions about the future of energy.We offer a comprehensive portfolio of products and solutions covering all aspects of global energy fundamentals, from oil and gas to...


  • Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full time

    About the RoleWe are seeking a highly skilled Processing Officer to join our Consumer Protection Division at the Department of Energy, Mines, Industry Regulation and Safety. As a key member of our team, you will be responsible for providing quality customer service to stakeholders, assessing applications, and performing name availability searches.Main...


  • Perth, Western Australia Pacific Energy Full time

    Pacific Energy is an Australian market leader in the provision of sustainable distributed energy solutions. Our purpose is to drive the transition to a clean energy future by delivering innovative and reliable renewable energy systems.As a pioneering company in the field, we offer a comprehensive range of renewable energy technologies, including solar, wind,...


  • Perth, Western Australia Pacific Energy Full time

    Pacific Energy is a leading Australian provider of sustainable distributed energy solutions. As we transition the world to a clean energy future, our purpose is to deliver innovative and industry-first solutions.We are seeking an experienced Renewable Energy Commissioning Specialist to oversee and participate in the commissioning activities of new power...


  • Perth, Western Australia Pacific Energy Full time

    Pacific Energy is an Australian market leader in sustainable distributed energy, driving a clean energy future.We design, build, own, and operate power generating assets for mining companies, businesses, and utilities, with expertise in solar, wind, battery storage, and green hydrogen.Our team at Pacific Energy specializes in delivering industry firsts,...


  • Perth, Western Australia Harness Energy Full time

    Harness Energy is a leading provider of personnel and industry training to various sectors in Australia. We are currently recruiting for Industrial Painter/Blasters to join our client's team in Henderson.This opportunity involves working with a highly-regarded client, performing blasting and painting tasks at their premises or site locations. Key...


  • Perth, Western Australia Pacific Energy Full time

    About the RolePacific Energy is an Australian market leader in the provision of sustainable distributed energy. Our purpose is to transition the world to a clean energy future.We are looking for an experienced Operations Specialist to carry out proactive monitoring and provide remote guidance to site operators for diagnostics and troubleshooting, based on...


  • Perth, Western Australia Pacific Energy Full time

    About Pacific EnergyPacific Energy is a leading provider of sustainable distributed energy solutions in Australia. Our mission is to drive the transition to a clean energy future by delivering innovative and reliable renewable energy technologies.We specialize in designing, building, owning, and operating power generating assets for various clients,...


  • Perth, Western Australia Australian Energy Market Operator Full time

    Job OverviewWe are seeking a highly skilled Energy Transition Specialist to join our team in Perth, Australia.About the RoleIn this dynamic position, you will play a critical role in ensuring the reliable operation of the Western Australian grid. You will be responsible for conducting comprehensive analysis to support the Reserve Capacity Mechanism (RCM) and...


  • Perth, Western Australia Pacific Energy Full time

    Job SummaryPacific Energy is a leading provider of sustainable distributed energy solutions in Australia. As an Operations Specialist, you will play a critical role in ensuring the optimal performance of our power generation assets.Key ResponsibilitiesAnalyse and prioritise events and alarms to prevent equipment failures and ensure asset availability.Manage...


  • Perth, Western Australia Australian Energy Market Operator Full time

    Australian Energy Market Operator is seeking a skilled professional to join our WA Operations department as an Energy Market Settlement Specialist. This role will be based in Western Australia and will contribute to the successful operation, settlement, and ongoing development of WA's Wholesale Electricity Market.The ideal candidate will have a passion for...


  • Perth, Western Australia Pacific Energy Full time

    Pacific Energy is a leading provider of sustainable distributed energy solutions in Australia. Our mission is to drive the transition to a clean energy future through innovative and reliable energy solutions. We specialize in designing, building, and operating power generating assets for various industries, including mining, businesses, and townships. Our...


  • Perth, Western Australia Australian Energy Market Operator Full time

    Job DescriptionA key role in driving Australia's energy transition, the Energy Transition Specialist will be responsible for developing and delivering reforms and initiatives that support the country's shift to a more sustainable energy future.This is a 12-month fixed-term contract opportunity with the option to extend. As an Energy Transition Specialist,...