Energy Industry Client Success Specialist

4 days ago

Perth, Western Australia Rystad Energy Group Full time
About Rystad Energy
Rystad Energy is a leading global independent research and energy intelligence company dedicated to empowering businesses, governments, and organizations to make well-informed decisions in the energy sector. Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain, and power markets.

Job Description
Rystad Energy is seeking a dynamic individual to join our Perth team as a Client Success Manager (CSM) responsible for fostering lasting client relationships and being a trusted advisor to our clients in the energy industry. The ideal candidate will have proven experience in customer success and/or business analysis, specifically within the Energy space, and possess expertise in the SaaS industry, strong commercial awareness, excellent networking skills, and the ability to listen and understand customer needs.

Key Responsibilities
Act as clients' trusted advisor by designing and delivering tailor-fit engagement plans to help clients maximize value from Rystad products and services.
In charge of end-to-end customer lifecycle, including delivering onboarding sessions, providing tailor-fit product trainings, and answering client queries in a timely manner.
Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates.
Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate.
Build and maintain strong client relationships with key stakeholders.
Become a conduit between clients and Rystad internal stakeholders, such as product managers, analysts, and account team, to provide product/services feedback.
Develop a sound understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration.
Provide timely support to your book of accounts and the wider client portfolio (globally).
Proactively participate in industry and networking events to grow the Rystad Energy brand.
Maintain all client data and interaction records in the CRM system.

Requirements
Minimum of Bachelor's degree required.
Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting.
Proactive and self-motivated individual with a strong interest in client-facing roles, customer experience, and business relationships.
Excellent written, oral, presentation, and communication skills.
Willingness to travel based on business needs.
Previous experience with large enterprise/global customers is preferred.
Passionate about developing close relationships with our customers and enabling their long-term success.
Proven knowledge of Energy markets is a key strength.
Proven understanding of valuation models and economic analysis are highly desired.
Experience working with databases, CRM platforms, and Power BI is an advantage.
Strong focus on collaboration and teamwork across functions and regions.
Strong Microsoft Office skills (PowerPoint and Excel).

Only candidates with full working rights in Australia will be considered for this role.

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