Software Support Specialist

5 days ago


Brisbane, Queensland, Australia NXTGIG Full time

NXT GIG is seeking a talented Software Support Specialist to enhance its operations. This role involves analyzing, supporting, and enhancing software applications to meet the evolving needs of the business and clients.

Main Responsibilities
  • Analyze application requirements and collaborate with stakeholders to gather and document business needs
  • Offer support for application users, identifying and resolving technical issues in a timely manner
  • Monitor application performance and conduct regular maintenance to ensure optimal system functioning
  • Partner with IT and development teams to implement application updates and enhancements
  • Prepare comprehensive documentation, including user guides and system specifications
  • Deliver training sessions for end-users to improve their proficiency with software applications
  • Stay up-to-date on industry trends and best practices in software analysis and management
Essential Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Proven experience as a Software Support Specialist or in a similar role
  • Strong analytical skills and attention to detail in problem-solving
  • Familiarity with software support processes and software development life cycle
  • Understanding of databases, SQL, and reporting tools is a plus
  • Excellent communication and interpersonal skills to liaise with technical and non-technical stakeholders
  • Ability to work independently as well as in a team-oriented environment


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