Support Services Specialist

7 days ago


Brisbane, Queensland, Australia ClearCompany Full time

ClearCompany is looking for a Support Services Specialist to provide expert technical support to our clients in Brisbane.

About the Position

  • This is an exciting opportunity to work with a leading company in the IT industry.
  • You will be responsible for delivering high-quality technical support services, including troubleshooting hardware and software issues on laptops and tablets.
  • Our ITSM tool will enable you to efficiently manage incidents and service requests, ensuring that our clients receive prompt and effective support.
  • You will also contribute to the development of knowledge base content and create user guides to enhance the client experience.
  • Strong communication skills and ability to collaborate with the Service Delivery team to resolve complex issues.

Key Accountabilities

  • Provide technical support services to clients in Brisbane.
  • Troubleshoot hardware and software issues on laptops and tablets.
  • Use our ITSM tool to manage incidents and service requests.
  • Develop knowledge base content and user guides.
  • Collaborate with the Service Delivery team to resolve complex issues.


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