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Global Payroll Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeePayroll Full time $90,000 - $150,000

Achieve payroll excellence in a fast-paced environment and drive business growth by becoming an expert in Global Payroll capabilities.

Job Overview

This role requires strong technical skills, excellent communication, and problem-solving abilities. If you have experience in payroll, are familiar with Australian and New Zealand regulations, and enjoy working in a dynamic environment, we encourage you to apply.

About the Role
  • Become a product expert over Global Payroll (and other HR) capabilities for Australian customers
  • Create content and documentation to cover existing product behavior, update for changes, and build FAQs to support internal enablement
  • Analyze support interactions to build a POV on the quality of support interactions
  • Interface with country Product Manager to share support volume trends, drivers of bad customer interactions, and compliance issues
  • Act as a resource to Customer Support Specialists on regionally nuanced interactions for your country of expertise
  • Step into escalated customer interactions to resolve issues by leveraging platform and industry expertise
Key Requirements
  • 5+ years of hands-on payroll experience in Australia and New Zealand
  • Deep knowledge of Australian and New Zealand payroll regulations
  • Strong understanding of payroll processing, wage components, statutory deductions, and compliance reporting
  • Experience with payroll compliance audits and handling payroll-related inquiries from regulatory authorities
  • Ability to interpret and apply Australian labor laws related to payroll
  • Strong client-facing skills with experience managing enterprise client relationships
  • Excellent problem-solving skills and ability to troubleshoot payroll discrepancies
  • Fluency in English

We value innovative thinkers who can navigate complex payroll systems and provide exceptional customer experiences.