Senior Residential Services Manager

3 weeks ago


Melbourne, Victoria, Australia Dixon Appointments Full time

About the Role:

The Senior Residential Services Manager will be responsible for overseeing the delivery of high-quality services and facilities in Student Residences. This includes budget management, strategic planning, policy development, and addressing serious misconduct and welfare cases.

Key Responsibilities:

  • Advise university leaders on matters impacting the residences and ensure compliance with legislation.
  • Develop initiatives to enhance student experience, occupancy, and revenue.
  • Plan and manage budgets, review accommodation fees, and recommend expenditures.
  • Provide strong leadership and collaborate with university and community stakeholders.
  • Ensure Resident Advisors are trained and manage misconduct and welfare cases.
  • Maintain compliance with records management policies and financial reporting requirements.

Skills and Experience:

  • Proven leadership experience in a residential or similar environment.
  • Strong understanding of budget management and financial planning.
  • Excellent interpersonal and communication skills.
  • Ability to develop and implement strategic initiatives.
  • Experience in policy development and compliance.
  • Strong problem-solving skills and ability to manage emergency situations.

Education/Qualifications:

  • A relevant tertiary qualification or equivalent experience.
  • Understanding of the legislative and regulatory requirements for student accommodation.
  • Experience in the education sector is highly desirable.

About the Company:

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.



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