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Help Desk Professional
2 weeks ago
We are seeking highly skilled and dedicated support specialists to join our team. In this role, you will be responsible for providing top-notch customer service to clients through a range of communication channels, including phone, email, and in-person interactions.
Your key responsibilities will include:
- Responding to and resolving client requests and issues in a timely and professional manner;
- Accurately documenting all client interactions and calls;
- Managing your time and workload effectively to meet predetermined service levels;
- Maintaining accurate data within our contact management system;
- Assigning incidents and requests to the correct support group;
- Acting as a single point of contact for clients on incidents and problems logged;
- Performing diagnostic tests to initiate problem management workflow processes;
- Providing clients with reference numbers for their incident/request;
- Understanding various media sources that interface with the Service Desk;
- Supporting multiple clients through excellent customer service professionalism and insight;
- Flexible to work in a 24/7 environment and willing to work on rotating shifts, including nights and weekends.
To be successful in this role, you will need:
- Baseline security clearance (preferred);
- Must be an Australian citizen;
- Applicants with customer service experience preferred;
- Education, training, or relevant experience equivalent to completing a certificate course and/or relevant experience in Information Technology (desired).
Unisys is committed to creating an inclusive workplace culture where everyone has equal opportunities to succeed. We welcome applications from diverse candidates who share our values of equality, respect, and inclusivity.
This commitment includes our efforts to provide reasonable accommodations to job seekers with disabilities. If you require any assistance or have questions about our hiring process, please do not hesitate to reach out to our Global Recruiting organization.
As a global technology solutions company, we empower organizations to transform and thrive in a rapidly changing world. Our cutting-edge solutions enable businesses to unlock new opportunities, improve efficiency, and drive innovation.
