IT Help Desk Technician
2 weeks ago
Help Desk Specialist Role">
A challenging role in a professional services environment, where you will become an integral part of our IT team.
This is a dynamic position for someone who thrives in fast-paced environments and is looking to advance their career with exposure to modern infrastructure and varied technology challenges.
What's on Offer:
- A strong client base and opportunities for structured growth
- Flexible working arrangements
- Daily breakfast provided
- Corporate health and wellbeing programs (flu vaccinations, skin checks)
- Study support and access to an Employee Assistance Program (EAP)
- Weekly social drinks, monthly team events, and end-of-year functions
- Sporting teams, corporate discounts, and more
Key Responsibilities:
- Provide responsive helpdesk support across Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
- Manage user accounts (Windows, Exchange, Cisco Call Manager)
- Support, maintain and troubleshoot hardware and software (servers, switches, routers, desktops, laptops, SANs, mobile devices)
- Handle network printing and scanning issues
- AV and video conferencing setup and troubleshooting
- Manage helpdesk database and monitor support requests (including after-hours queries as needed)
- Provide remote access and mobile device support
- At least 12 months' experience in a technology support/helpdesk role
- Australian Citizenship
- Strong knowledge of Windows OS, MS Office (2016 or later), hardware troubleshooting, and networking basics
- Excellent communication skills and customer service mindset
- Experience using helpdesk/ticketing systems
- Excellent time management and ability to prioritise
- Proactive attitude with a willingness to learn
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