Customer Service Leader Role
5 days ago
We are seeking an experienced and customer-focused individual to join our team as a Customer Service Leader.
As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for all customers.
Key Responsibilities:
- Developing and executing strategies to improve customer satisfaction and loyalty
- Leading and motivating a team of sales assistants to achieve their full potential
- Collaborating with the store manager to identify areas for improvement and implement changes
- Providing excellent customer service and ensuring a positive shopping experience for all customers
What You Need to Succeed:
You possess strong communication skills and are able to resolve customer complaints effectively
You have prior retail or customer-facing experience and understand what drives customer satisfaction
You are results-driven and enjoy working in a fast-paced environment
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field
Minimum 2 years of retail management experience
Proven track record of improving customer satisfaction and loyalty
Benefits:
We offer a competitive salary, benefits package, and opportunities for professional growth and development
You will also receive a clothing allowance and annual leave
Inclusion & Diversity:
COS is committed to creating a diverse and inclusive work environment where everyone feels valued and respected
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