Customer Relationship Officer

3 weeks ago


Bayswater North, Victoria, Australia Homestyle Aged Care Full time

About the Role

We are seeking a skilled Customer Relationship Officer to join our team at Homestyle Aged Care. As a Customer Relationship Officer, you will utilise your exceptional relationship, communication and customer service skills to conduct tours for potential new residents and maintain referrer relationships in the community.

This is a fast-paced and unique role providing key customer service, relationship management and administration with a focus on optimising occupancy at Ferndale Gardens. This position involves soft sales and KPI targets so it is essential that you have demonstrated experience in working to budgets and targets.

Key Responsibilities

  • Conduct tours for potential new residents and maintain referrer relationships in the community
  • Provide key customer service, relationship management and administration
  • Work to budgets and targets

Requirements

  • Current and valid police check
  • Vaccination certificate
  • Previous customer relationship experience
  • Sales experience including working to budgets and targets
  • Experience in aged care
  • Strong verbal and written communications skills
  • Advanced computer skills

About Homestyle Aged Care

Homestyle has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first through living our values of Compassion, Dignity, Quality, and Respect.



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