Luxury Hotel Guest Experience Specialist
4 weeks ago
We are seeking a highly skilled and enthusiastic Luxury Hotel Guest Experience Specialist to join our team at The Star Gold Coast.
Job DescriptionThis is an exciting opportunity to deliver exceptional customer service and create memorable experiences for our guests. As a key member of our hotel team, you will be responsible for handling check-ins and check-outs, addressing inquiries and resolving issues in a professional and efficient manner.
You will play a vital role in ensuring our guests feel welcome and valued throughout their stay. Your responsibilities will include:
- Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitions
- Respond to guest inquiries and requests promptly, offering personalized solutions and recommendations
- Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations
- Collaborate with other departments to ensure seamless guest experiences
- Ensure the confidentiality and security of guest information and transactions
To succeed in this role, you will need:
- Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
- Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
- Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly
- Proficiency in computer systems and databases used for guest management (Opera Cloud highly regarded)
- Flexibility to work varying shifts, including weekends and holidays
In return for your hard work and dedication, we offer:
- Complimentary meal on site every day, including hot meals, sandwich bar, and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Up to 30% discounts across award-winning restaurants and accommodation
- An organization that values diversity, teamwork, and being your best self
- Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services
- Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
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