Operational Excellence Manager

2 weeks ago


Brisbane, Queensland, Australia Ingenia Communities Full time

About Us

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Ingenia Communities is a leading Australian property group that owns, operates, and develops a fast-growing portfolio of lifestyle communities and holiday parks across key urban and coastal markets.

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We employ over 1300 people across 120 parks and communities, with offices in the three eastern seaboard states.

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Our organisation genuinely cares for its people and is committed to creating communities where residents and visitors can truly belong.

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The Opportunity

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We are seeking an experienced Operational Excellence Manager to provide leadership across a group of our Ingenia Lifestyle Communities in Queensland.

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This role will drive positive resident experiences and staff engagement to optimise the value of Ingenia's Communities.

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Ingenia Lifestyle Communities are a collection of unique communities in nature-rich locations, designed for residents to stop waiting and start living.

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This is a great opportunity for an individual with experience managing multiple sites.

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You will be driven by a passion for enhancing team member and resident experiences.

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This multi-site opportunity will be based in Hamilton, Brisbane, and require you to have your own vehicle when travelling across sites.

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A car allowance is provided.

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Your Responsibilities

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  • Drive positive resident engagement and sentiment across all Ingenia Lifestyle Communities, ensuring an industry-leading lived experience with your passion for customer obsession.">
  • Day-to-day management of all operational assets under your portfolio.">
  • Drive profit performance for the portfolio & ensure enhancement of the capital value of assets under management.">
  • Ensure a consistent and harmonious engagement with residents and their families, as well as building relationships with key local/state-based stakeholders.">
  • Professionally and proactively handle resident feedback and resolve any issues that cannot be resolved at a Community level in a timely manner.">
  • Ensure the successful delivery of resident engagement programs and internal promotional activities.">
  • Formulation of annual capital plans for portfolio to improve value of asset, including management and maintenance of lifecycle costing program.">
  • Ensure the delivery of the portfolio Operational business plan in line with the Head of Operations.">
  • Develop and implement resourcing plan for portfolio.">
  • Collaborate with key internal stakeholders planning & developing greenfield & in-market communities, including sales, development, marketing, design and acquisitions.">
  • Actively drive positive relationships with external stakeholders, agencies, suppliers and contractors.">
  • Lead by example – support, coach, motivate and engage the team to be high performers and reach company and team goals.">
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About You

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  • Previous experience/background in retirement living sector highly regarded.">
  • Previous experience as a multi-site operator.">
  • Strong focus on enhancing the resident experience and creating moments that matter.">
  • Demonstrated experience optimising the employee experience to achieve positive commercial outcomes.">
  • Strong interpersonal and communication skills, confident and proficient at dealing with people at all levels.">
  • Ability to identify and implement opportunities.">
  • Strong negotiation and influencing skills with the ability to think and operate laterally within the business.">
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What We Offer

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We offer a competitive salary of $140,000 - $160,000 per annum, plus a car allowance and extensive training and development opportunities.

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Career progression and generous reward and recognition programs are also available.



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