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Concierge Team Supervisor

1 week ago


Brisbane, Queensland, Australia LifeFlight Australia Limited Full time

We are looking for a Concierge Team Supervisor to join our team at Fitness Cartel Australia. As a key member of our management team, you will be responsible for leading the Cartel Concierge team to deliver exceptional service experiences to our members. Your primary responsibility will be to energise the team and drive performance across key areas such as customer interactions, retail sales, and customer retention.

Responsibilities:
  • Team Leadership: Supervise and support the Cartel Concierge team during peak hours, promoting an exceptional service culture.
  • Retail Sales: Motivate the team to achieve retail sales targets, oversee inventory management, and maintain the retail scoreboard.
  • Member Engagement: Address member complaints, guide team members in handling queries, and provide support when needed in the café.
  • Training and Development: Provide coaching, training, and mentoring to the Cartel Concierge team, empowering them to excel in their roles.
Requirements:
  • Leadership: Proven ability to lead and motivate a team to achieve exceptional results.
  • Customer Focus: A natural relationship builder who thrives on delivering outstanding service experiences.
  • Problem-Solving: Strong ability to resolve issues and empower team members to overcome obstacles.
  • Fitness Enthusiasm: A positive role model who embodies healthy values and loves the fitness industry.