Therapy Support Specialist

3 weeks ago


Ormeau, Queensland, Australia Air Liquide Full time

Air Liquide Healthcare Australia is a leading supplier of medical gases, homecare, and sleep services. We specialize in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

As a Therapy Support Consultant, you will deliver therapy support and services to patients receiving CPAP and other Sleep Therapies. You will answer incoming phone calls from patients and clinic staff nationwide, making outgoing calls to assist patients new to CPAP therapy.

The TS Consultant will provide tailored services over the phone to private and government-funded patients. You will take pride in monitoring patient compliance, troubleshooting issues, and identifying needs for additional assistance.

Key responsibilities include:

  • Answering phone calls from patients and clinic staff
  • Booking patients into CPAP clinics
  • Complying with procedures and instructions to achieve desired patient and organizational outcomes

Requirements:

  • Genuine interest in sleep therapy and its importance
  • Strong work ethic in a customer-centric environment
  • Previous experience in a similar role and/or industry
  • Excellent organizational skills and ability to work autonomously
  • Strong interpersonal and communication skills
  • Ability to solve practical problems and respond to inquiries

About Air Liquide:

A world leader in gases, technologies, and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees. We serve over 3.8 million customers and patients, with oxygen, nitrogen, and hydrogen being essential small molecules for life, matter, and energy.

Our commitment to diversity and inclusion:

We welcome and consider applications from all qualified applicants, regardless of their background. We believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to innovate.



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