Lead Night Support Professional

3 days ago


Sydney, New South Wales, Australia beBeeGuestFocused Full time $70,000 - $90,000
Job Overview

Support the Night Manager in overseeing the hotel's overnight operations, ensuring seamless guest experiences.

Responsibilities
  • Assist with check-in and check-out procedures, following established protocols and standards.
  • Facilitate strong communication between the Night team and other departments.
  • Effectively resolve guest complaints and challenges, providing exceptional satisfaction levels.
  • Provide guidance, support, training, and lead the team, promoting a positive and inclusive work environment.
  • Take responsibility for the night audit function alongside the Night Manager, ensuring accurate reporting and revenue management.
  • Monitor and control costs, implementing cost-saving measures where feasible.

Key qualifications include being a guest-obsessed, resilient individual with excellent communication skills. The ideal candidate will have experience in a similar role or environment and proficiency in Fidelio or Opera PMS, with hotSOS highly preferred. A current valid RSA is also required, along with the ability to work varied shifts including overnights and weekends.



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