Customer Success Strategist
1 week ago
Zycus Inc. is seeking a highly skilled Customer Success Strategist to lead our APAC operations and drive exceptional customer experiences. As the driving force behind our customer-centric approach, you'll be responsible for fostering a culture of excellence and collaboration within our team.
Main Responsibilities:
- Develop and Implement Customer Success Strategy: Create a tailored customer success strategy aligned with global goals and regional market demands.
- Lead High-Impact Customer Success Team: Recruit, mentor, and manage a high-performing European Customer Success team, setting measurable KPIs and customer success metrics.
- Enhance Customer Retention and Growth: Drive initiatives for customer retention, product adoption, and expansion through collaboration with Sales and Product teams.
- Drive Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to align customer success strategies with broader company objectives.
- Customer Success Data & Analytics: Use data and customer insights to monitor customer health, identify trends, and proactively address challenges.
About Zycus Inc.:
Zycus Inc. is a leading [industry] company dedicated to delivering exceptional customer experiences across the globe. Our team is passionate about innovation and customer satisfaction, making us an ideal workplace for talented professionals like you.
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