Customer Service Specialist

2 days ago

Belconnen, ACT, Australia beBeeCustomerService Full time $54,000 - $84,000
Customer Experience Specialist

We are seeking a motivated and enthusiastic individual to join our team as a Customer Experience Specialist.

This is a casual position requiring flexibility to work day/nights and weekends across a Mon-Sunday roster.

  • Passion for customer service is essential as you create memorable experiences for customers.

  • You must have the ability to use your initiative and answer questions independently.

  • Clear and upbeat communication skills are required, as people can hear your smile.

  • Flexibility is key, as you may be required to help out during the week, evenings, and weekends.

  • Previous fashion retail experience is highly regarded but not essential.

Key Responsibilities:

  • Deliver exceptional customer experiences by providing excellent service and support.

  • Work collaboratively with colleagues to achieve sales and customer service goals.

  • Develop and maintain strong relationships with customers through effective communication and problem-solving.

Requirements:

  • High school diploma or equivalent.

  • Previous retail or customer service experience.

  • Ability to work a flexible schedule including evenings, weekends, and public holidays.

What We Offer:

  • A fun and supportive work environment.

  • Ongoing training and development opportunities.

  • A competitive hourly rate.

  • Discounts on Hanes Brands products and exclusive discounts for family and friends.

  • Access to discounted health insurance cover, Employee Assistance Program (EAP), and a Health and Well-being app with perks like gym, fitness, and nutrition discounts.

  • Our staff referral program rewards you with a cash bonus for helping us place retail management and support centre roles.

  • Study assistance is available to further your education in your current role or career with Hanes.

Our company is part of Hanes Brands Australasia, home to some of Australia's most iconic apparel and lifestyle brands. Our career pathways span retail, management, and support centres in Melbourne and Sydney.

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