Healthcare Support Specialist

5 days ago

Bunbury, Western Australia beBeeAdministrative Full time $60,000 - $80,000
Medical Office Support Role

This position is responsible for providing exceptional customer service and ensuring the efficient operation of our medical office.

  • Key Responsibilities:
  • Welcome patients and manage front-desk duties with professionalism and empathy
  • Answer phone calls and respond to patient inquiries in a timely and sensitive manner
  • Schedule appointments and determine examination requirements
  • Communicate preparation instructions, procedure costs, and billing information clearly to patients
  • Register patients, process paperwork, and handle billing and payment transactions
  • Ensure accurate and timely dispatch of reports
  • Support claims batching for Medicare and Veterans Affairs
  • Perform other administrative tasks as directed by management
Requirements:
  • Previous experience in a medical reception or healthcare administration role
  • Familiarity with patient booking systems (RIS experience advantageous)
  • Strong knowledge of medical terminology, particularly in imaging
  • High level of professionalism, interpersonal communication skills, and empathy
  • Excellent time management, multitasking, and problem-solving abilities
  • Accuracy in data entry and proficiency in Microsoft Office and practice software
  • Cash handling and EFTPOS experience
  • Ability to work independently and collaboratively within a team
  • Flexibility to work across multiple sites if required

Why this role is important: Our medical office relies on dedicated staff to provide high-quality patient care. As a medical office support professional, you will play a critical role in ensuring our patients receive excellent service and attention to detail.

What we offer: In return for your hard work and dedication, we offer a competitive salary and benefits package, opportunities for career growth and development, and a collaborative work environment.

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