CPAP Therapy Specialist

3 days ago


Richmond, Australia Air Liquide Full time
About the Role

Air Liquide Healthcare Australia is seeking a dynamic and experienced Retail Consultant/CPAP Therapy Consultant to join our Richmond and East/South East clinics. As a key member of our team, you will play a crucial role in providing bespoke solutions, treatments, and management for obstructive sleep apnea to our clients.

Key Responsibilities
  • Serve as the primary point of contact for new and existing clients, providing exceptional communication and customer service skills.
  • Engage clients through various channels, including in-person, phone, and email communications, to promote our product range and services.
  • Offer guidance on CPAP equipment, setup, and ongoing service requirements, ensuring seamless customer experience.
  • Collaborate with healthcare professionals and service providers to deliver comprehensive care and support.
  • Promote and upsell our product range and services, leveraging your sales and marketing expertise.
  • Maintain and sterilize clinic equipment, ensuring a safe and clean environment for clients.
  • Maintain inventory and process clinic orders, demonstrating strong organizational and administrative skills.
Requirements
  • Previous experience in retail, healthcare, or sales environments, with a strong understanding of customer service principles.
  • Exceptional communication and interpersonal skills, with the ability to engage clients and build strong relationships.
  • Independent clinic management capability, with the ability to work autonomously and make informed decisions.
  • Broad experience with customer service across all stages of customer interaction, including sales, marketing, and customer support.
  • Proficiency with Google Suite applications, with the ability to adapt to new technologies and systems.
  • Keen interest in CPAP therapy and sleep medicine disciplines, with a passion for delivering exceptional patient care.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
About Air Liquide

A world leader in gases, technologies, and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen, and hydrogen are essential small molecules for life, matter, and energy, embodying Air Liquide's scientific territory and core activities since its creation in 1902.

We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background, and strongly believe that a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and fosters our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.



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