Trade Sales Development Professional

7 days ago

Melbourne, Victoria, Australia beBeeDevelopment Full time $75,000 - $80,000

Trade Sales Development Opportunity

This role involves ensuring customers receive excellent service and support in their purchases, providing expert product knowledge, answering calls, processing orders, and resolving customer enquiries.

Key responsibilities include managing inbound and outbound phone calls, emails, and web enquiries from trade customers, converting sales, proactively contacting white space to promote products and campaigns, and identifying opportunities for cross-selling and up-selling across product categories.

The ideal candidate will have proven experience with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry. They will possess excellent communication skills, both written and verbal, and be able to multitask and prioritise competing demands in a fast-paced environment.

  • Responsibilities:
  • Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales.
  • Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers.
  • Follow up quotes to closure managed in Salesforce/OneNumber.
  • Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware).
  • Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP).
  • Work in collaboration with Trade Sales and Business Development teams to support sales in the region.
  • Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance.
  • Build and maintain strong relationships with customers, ensuring a high level of WOW service and retention.
  • Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints
  • Liaise with warehouse and operations teams to ensure timely order fulfilment.
  • Accurately enter and maintain customer data in CRM/ERP platforms.
  • Maintain up-to-date knowledge and training of Jaybro's full product categories, range and processes.

Requirements:

  • Proven experience with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and accuracy.
  • Ability to multitask and prioritise competing demands in a fast-paced environment.
  • Proficiency in Microsoft Office, ERP systems and experience using CRM software.
  • Highly motivated and able to work independently as well as in a team environment.
  • Participate in necessary trade sales training specific to your role.

Benefits:

  • Competitive salary + Profit Share Scheme
  • Certified as a Great Place to Work Work in a fun and supportive work environment
  • Great company culture & high employee engagement
  • WHEREFIT discounts
  • Career advancement, personal training & development programs
  • Dynamic and supportive Management & Team

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