Service Delivery Manager

1 month ago

Melbourne Airport, Australia dnata Full time
Job Title: Service Delivery Manager

At dnata, we are seeking a highly skilled and experienced Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of ground services and ramp services to our clients.

Key Responsibilities:

  • Lead the development and delivery of client-centric operations, including the management of work areas and the monitoring and evaluation of Ground Handling Agreements and Service Level Agreements.
  • Lead, manage, and develop team members to achieve high levels of performance and service excellence.
  • Engage with stakeholders to ensure the delivery of diverse expectations and demands.
  • Develop and implement communication plans and business strategies to drive a customer-centric culture.
  • Manage rosters and budgets to ensure effective and cost-efficient business outcomes.
  • Develop and monitor business processes and standard operating procedures to ensure compliance with industry standards and legislation.
  • Provide quality metrics and reporting on critical business issues.

Requirements:

  • Availability to work on a 24/7 rotating roster.
  • Extensive leadership experience with a customer-centric orientation and ability to drive a service culture.
  • Highly developed communication skills and excellent presentation skills.
  • Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients.
  • Experience in engaging and influencing staff to deliver stakeholder expectations.
  • Previous experience in a highly controlled and regulated industry with the ability to lead compliance and industry standards.
  • Demonstrated business acumen, including financial and budget management, and experience in driving culture change and continuous business improvement.

We are an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from all backgrounds and encourage women to apply.

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