
Research Team Lead
2 weeks ago
This senior leadership role offers a unique opportunity to lead and develop a small yet growing team of researchers, shaping the next phase of research and insights delivery.
The successful candidate will be responsible for client growth, revenue management, and team mentorship, driving innovation in research methods and approaches while fostering strong relationships with high-quality clients.
You will play a key role in defining the future direction of our Melbourne office, contributing to strategic planning and business development.
Key Responsibilities- Lead and manage a team of researchers to deliver exceptional insights
- Develop and implement cutting-edge research methods and approaches
- Mentor researchers and design complex studies, ensuring timely delivery and quality standards
- BUILD and maintain long-term client relationships, identifying new business opportunities
- Strong quantitative expertise with qualitative experience highly valued
- Proven track record of leading teams and delivering results-driven projects
- Able to drive growth and manage client accounts effectively
- Commercial acumen and confidence managing budgets and resources
- A collaborative style and a growth mindset
The ideal candidate will possess a strong background in research and a proven ability to lead and grow teams.
What We OfferA competitive remuneration package including superannuation, bonus, and wellness days, as well as opportunities for career growth and professional development.
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Research Lead
2 weeks ago
Melbourne, Victoria, Australia At Full timeWe are Callo, a boutique Service Design agency based in Melbourne.We specialise in identifying failure demand across operational teams, conducting in-depth research on customer needs and preferences, and developing customer journeys, CX frameworks and practices in Journey Management.Our mission is to work with organisations to align customer and business...
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Research Lead
2 weeks ago
Melbourne, Victoria, Australia At Full timeWe are Callo, a boutique Service Design agency based in Melbourne.We specialise in identifying failure demand across operational teams, conducting in-depth research on customer needs and preferences, and developing customer journeys, CX frameworks and practices in Journey Management.Our mission is to work with organisations to align customer and business...
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Research Lead
3 weeks ago
Melbourne, Victoria, Australia at Full timeWe are Callo, a boutique Service Design agency based in Melbourne.We specialise in identifying failure demand across operational teams, conducting in-depth research on customer needs and preferences, and developing customer journeys, CX frameworks and practices in Journey Management.Our mission is to work with organisations to align customer and business...
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Research Lead
3 weeks ago
Melbourne, Victoria, Australia at Full timeWe are Callo, a boutique Service Design agency based in Melbourne. We specialise in identifying failure demand across operational teams, conducting in-depth research on customer needs and preferences, and developing customer journeys, CX frameworks and practices in Journey Management. Our mission is to work with organisations to align customer and...
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2 weeks ago
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