Automation Engineer

7 days ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time

Position Overview: Automation Specialist

Job Summary:

The role involves a team of 7 automation engineers specializing in various technologies including Merge, Maestro, and Ansible, while collaborating with EIB.

Essential Skills:

  • EJS
  • APIs/Web Services
  • MySQL
  • MongoDB

Preferred Qualifications:

  • Proficiency in PHP
  • Experience with Python
  • Knowledge of Postgres
  • ITIL certification
  • Understanding of network infrastructures and IT frameworks, particularly in relation to assurance processes, including monitoring and alerting systems.
  • Familiarity with Linux operating systems and scripting languages.

Key Responsibilities:

  • Develop applications, APIs, and automation workflows to evaluate and troubleshoot customer services.
  • Design solutions with a focus on API integration and self-service capabilities.
  • Collaborate with Product Owners to define user stories.
  • Assess the development and sizing of user stories in partnership with the team.
  • Engage actively in team ceremonies and continuous improvement initiatives such as Sprint Planning, Daily Stand-ups, Backlog Refinement, Retrospectives, and Sprint Reviews.
  • Write high-quality code and ensure its integrity.
  • Oversee production deployments and assist in resolving issues identified during post-deployment evaluations.
  • Provide ongoing support in production and pre-production environments, including after-hours assistance.
  • Identify technical debt and communicate it to the Product Owner for backlog inclusion.
  • Collaborate with other DevOps Engineers to enhance knowledge sharing and improve delivery efficiency.

This position involves working within a cross-functional team to create and implement components that support a proactive, digital, and automated customer support framework. The initiative leverages existing and developing applications to revolutionize support for large government and enterprise clients. The automation efforts will primarily concentrate on service assurance processes but may extend to areas such as activation, change management, and reporting. The solution must operate effectively in real-time, empowering technology engineering teams, technical customer support teams, and digital customer interfaces.

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