Customer Service Representative

5 days ago

Wagga Wagga, Australia G&C Mutual Bank Full time
{"title": "Customer Service Officer Role", "content": "Customer Service Officer Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our Service Centre, you will be responsible for delivering exceptional service to our customers through various channels, including face-to-face, phone, and online interactions.

Key Responsibilities:

  • Provide professional and efficient service to customers, responding to their queries and resolving issues in a timely manner.
  • Assist customers with product and service inquiries, providing information and guidance to meet their needs.
  • Process customer transactions, including deposits, withdrawals, and other banking services.
  • Maintain accurate and up-to-date customer records, ensuring seamless communication and service delivery.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a focus on delivering exceptional service and resolving customer complaints.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Basic knowledge of banking and financial products, with a willingness to learn and develop skills.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.", "company": "G\u0026C Mutual Bank", "location": "Wagga Wagga"}

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