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Patient Services Officer

2 months ago


Perth, Western Australia GenesisCare Full time
About the Role

We are seeking an enthusiastic and efficient Patient Services Officer to join our team in our state-of-the-art Oncology Centre. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an ever-changing environment.

Key Responsibilities
  • Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
  • Act as the first point of contact to patients and provide excellent customer service both face-to-face and over the phone.
  • Adapt to and manage an environment where there is ongoing change and competing priorities.
  • Book and confirm patients for appointments and consultations.
  • Billing and Receipting at time of appointment.
  • Accurately process relevant paperwork including data entry.
  • Ensure the smooth running of the clinic.
  • Continuously liaise with the team to ensure efficient processes.
  • Manage patient records and filing of patient notes.
Requirements
  • Demonstrated ability to provide excellent patient care and customer service.
  • Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
  • Proven experience to work successfully both independently and in a team environment.
  • Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
  • Exceptional phone manner and ability to handle a high volume of patient inquiries.
  • High attention to detail and excellent organisational skills.
  • Flexible approach to work and able to adapt in a fast-paced environment.
About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.