Border Force Supervisor

3 weeks ago

Canberra, ACT, Australia Astralian Government Department Of Home Affairs Full time

About the Role

The Australian Government Department of Home Affairs is seeking a highly skilled and experienced Border Force Supervisor to join our Sponsor Monitoring Unit in Queensland. As a key member of our team, you will be responsible for leading and supervising a team of Senior Border Force Officers who undertake sponsor monitoring activities, visa pre-decision verification checks, and associated case management responsibilities.

Key Responsibilities

  • Apply and interpret legislation and associated policy documents relating to sponsor obligations
  • Undertake site visits and conduct client interviews relating to monitoring or on referral from other business areas
  • Interrogate various internal and external IT systems and applications in order to assess veracity of complex allegations to determine priority of risk and workload allocation
  • Manage high tempo compliance monitoring caseload and prepare complex recommendation reports
  • Draft and issue Notices of Intent to Take Action (NOITTA) and Infringement Notices where breaches of obligations are found
  • Draft Notices of Decision on behalf of the EL1 Delegate
  • Recommend administrative penalties such as barring or cancelling sponsor
  • Provide expertise and technical knowledge to support Sponsor Monitoring operations
  • Ensure competent knowledge of, and team compliance with, ABF and SMU operational and administrative frameworks and organisational obligations
  • Set long range and short term priorities for the work area (including workload allocation) according to operational priorities and risk based assessment
  • Through intel-driven, risk-based approach identify emerging issues, target cohorts and assess appropriate compliance responses to identified risks
  • Ensure Sponsor Monitoring team meets or exceeds its key performance measures on both a qualitative and quantitative level and contribute to relevant reporting requirements
  • Evaluate and improve the effectiveness of risk management and risk assessment activities within the sphere of SMU Operations
  • Liaise with internal and external stakeholders including other law enforcement agencies to disclose/request information appropriately, progress and de-conflict caseloads
  • Manage complex enquiries via telephone, email and written correspondence through to appropriate resolution

About Us

The Department of Home Affairs is committed to delivering a secure and prosperous Australia. We are a dynamic and inclusive workplace that values diversity and promotes a culture of respect and inclusivity. We offer a range of benefits and opportunities for professional development and growth.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and inclusive workplace
  • A range of benefits and perks

How to Apply

To be considered for this role, please submit your application and CV through the Home Affairs' recruitment system (ourPeople) before the closing date. As part of your application, you will be required to prepare and submit a one-page applicant response document outlining your skills, knowledge and experience relevant to the advertised role.

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