High-Level IT Services Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeSupport Full time $55,000 - $70,000
IT Support Professional

We are seeking an experienced IT support professional to join our dynamic consultancy and solutions provider. As a key member of our team, you will play a vital role in supporting day-to-day IT operations, troubleshooting technical issues, and maintaining secure, high-performing systems.

Main Responsibilities
  • Provide Level 2 support to clients, troubleshooting and resolving complex IT issues in a Windows environment.
  • Manage and support Microsoft 365, Active Directory, Azure, and SharePoint environments.
  • Configure and troubleshoot networking equipment, including routers and switches.
  • Work closely with clients to understand their IT needs and provide tailored solutions.
  • Collaborate with the team to ensure the successful delivery of IT services and projects.
  • Maintain up-to-date knowledge of industry best practices and emerging technologies.
Requirements
  • Australian Citizenship / Permanent Residency.
  • Proven experience in a Level 1/2 Support role, preferably within an MSP environment.
  • Strong knowledge of Windows operating systems and Microsoft suite (365, Active Directory, Azure, SharePoint).
  • Experience with networking equipment such as routers and switches (desirable).
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills and ability to work effectively in a team.
  • Relevant IT certifications are highly desirable.
What We Offer
  • Flexible working arrangements with options for remote work.
  • A supportive and collaborative working environment with a focus on work-life balance.
  • Opportunities for professional development, including paid certifications.
  • A great working culture where contributions are valued.

This role is ideal for someone looking to gain hands-on experience while developing a strong foundation in IT support.

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