Digital Marketing Analyst

5 days ago


Melbourne, Victoria, Australia Ayan Infotech Full time
About the Role

Ayan Infotech is seeking a highly skilled Digital Campaign Analyst to join our team in Melbourne. As a Digital Campaign Analyst, you will play a crucial role in designing and delivering marketing campaigns using HCL Unica and other MarTech platforms.

Key Responsibilities
  • Campaign Design and Execution: Design and deliver a program of communications including marketing, service, and compliance campaigns using HCL Unica and other MarTech platforms.
  • Customer Contact Optimization: Ensure efficient and effective customer contact through campaign execution, including channel-specific rules, key customer segmentation, and standard inclusion and exclusion requirements.
  • Data Flow Management: Build data flows for single communications or orchestration of customer journeys.
  • Collaboration and Knowledge Sharing: Work closely with the 1:1 Marketing and Execution Channel Teams to deliver end-to-end customer communications and be a key member of the Campaign Analytics team, supporting each other with peer reviews and knowledge sharing.
  • Data Insights and Recommendations: Develop strong ability to translate data insights into practical business recommendations and communicate with stakeholders.
  • Technical Skills: Use SQL coding to query databases and ensure a high standard is applied in the design and development of campaigns, focusing on first-time Quality Assurance pass rate.
  • Compliance and Data Governance: Understand the legal, regulatory, and policy requirements for usage of customer data, including customer opt-outs, consents & preferences, and privacy considerations.
Requirements
  • Experience: Experience in campaign tools (HCL Unica or similar) and executing marketing and compliance campaigns.
  • Communication Skills: Ability to effectively manage and communicate to all stakeholders (technical and non-technical).
  • Analytical Skills: Some knowledge of tools and techniques for analysis, data manipulation, and presentation (e.g. SQL, Excel) and some understanding of data warehousing or databases (e.g. Teradata, Oracle).
  • Critical Thinking: Analytical and inquisitive mindset to continuously uncover campaign optimization opportunities.
  • Problem-Solving: Strong ability to translate data insights into practical business recommendations and problem-solving capabilities.


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