Freight Forwarding Coordinator

2 weeks ago


Melbourne, Victoria, Australia beBeeFreight Full time $60,000 - $80,000
Job Description:

The Freight Forwarding Coordinator plays a pivotal role in ensuring seamless shipment execution and timely resolution of customer inquiries.

  • Process and coordinate all confirmed sales orders with precision and speed.
  • Deliver exceptional customer service through proactive communication and operational excellence.
  • Maintain regular contact with customers to provide status updates, respond to inquiries, and address any issues promptly.
  • Establish strong relationships with customers by maintaining detailed profiles, managing pricing/quote inquiries, handling disputes and claims, and resolving complaints effectively.
Key Performance Indicators (KPIs):
  • Timeliness: Ensure all shipments are processed and delivered within agreed timelines.
  • Accuracy: Maintain high accuracy in documentation, order processing, and data entry.
  • Customer Satisfaction: Achieve high customer satisfaction scores through effective communication and reliable service.
  • Productivity: Meet or exceed departmental productivity standards.
Requirements:
  • Bachelor's Degree in any discipline, or a High School/Matriculation diploma with a professional certification in business administration.
  • Minimum of 3 years in a similar freight forwarding or operations role.
  • Strong understanding of import/export regulations, including local and international customs requirements.


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