Customer Service Manager

3 days ago


Australia beBeeFreight Full time $60,000 - $70,000
Job Title

As a seasoned customer service professional, you will be instrumental in building and maintaining strong relationships with clients and stakeholders across the globe.

This is an exceptional opportunity to contribute your expertise in coordinating end-to-end customer service functions.

Key Responsibilities:

  • Coordinate and complete customer service functions, including liaison with overseas clients and offices, sales representatives, operations, and service providers.
  • Provide quotations for import and export services, including LCL, FCL, and Air.
  • Maintain client rates and tariffs, as well as produce customer tracking reports and live updates.
  • Manage client and intercompany billing, account payments, and intercompany reconciliations.
  • Foster a culture of excellence by adhering to SOPs and KPIs.

Requirements:

  • Demonstrated experience in customer service, imports, or exports with an international freight forwarder is essential.
  • Strong relationship-building experience with excellent communication skills, both written and verbal.
  • Ability to work autonomously and within a team environment.
  • Well-organized with the ability to multitask and prioritize tasks effectively.
  • High-level attention to detail and problem-solving skills.
  • A minimum of 2 years' experience in a similar role within the freight forwarding industry.

This role requires a unique blend of technical knowledge, interpersonal skills, and adaptability. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.



  • Australia Mercy Community Service Full time

    **About the role**Mercy Community are on the search for an enthusiastic **Customer Service Officer** to join our Residential Aged Care team in **Nudgee** on a **Permanent Full-time** basis.**Salary commensurate with experience plus superannuation plus generous salary packaging available**This role includes but not limited to- Reception Customer Service -...


  • Australia Dons Auto & Diesel Service Full time

    Our workshop has been established for the past 18 years providing our customer with a Total Auto Centre"Over the past 18 years, we have built a loyal retail & trade customer base due to our creditable reputation. Our quality workmanship, extensive knowledge & honesty has allowed us to create a reliable brand. Our workshop is always focused in providing and...


  • Australia Metcash Full time

    **About the role**Reporting to the Operations Managers (Vic) you will effectively lead and manage the Hardings Customer Service Team and overall Customer service function.You will also be ensuring customer SLAs are achieved, managing performance metrics, risk management, financial planning, and people management.**What you'll do**- **E**fficient allocation,...


  • Australia Heatherbrae'S Pies Full time

    **Heatherbrae, Newcastle & Hunter Valley NSW Location.****Full-time and casual roles available.**Heatherbrae's Pies is an iconic, award-winning and well-established business that has been trading for over twenty years, with three stores in NSW. We are a friendly team and have a reputation as an employer of choice. More than "just a pie shop"... we are a...


  • Australia Drakes Supermarkets Full time

    **Exciting Career Opportunity**- Attractive remuneration and 10% in-store discount- Dynamic growing company- Essential businessDrakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career...


  • Australia beBeeCustomer Full time $72,048

    Job Title: Retail LeaderAs a retail leader, you play a vital role in ensuring the success of our takeaway retail outlets. Your responsibilities will include overseeing day-to-day operations to maintain efficiency, quality service, and customer satisfaction.Key Responsibilities:Provide exceptional customer service by greeting customers politely and serving...


  • Australia beBeeCustomerService Full time $75,000 - $80,000

    As a seasoned customer service professional, you will lead a team to deliver exceptional experiences for our clients and maintain high standards of service.About the RoleThis is a full-time position working 38 hours per week, Sunday to Thursday. You will work closely with other team members to achieve our goals.Responsibilities:Develop and review policies,...


  • Australia Myer Full time

    **Job no**: 942734**Work type**: Permanent / Full time**Location**: Highpoint**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**.**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're...


  • Australia Coles Group Full time

    OverviewFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About The RoleReporting to the...


  • Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.**About the role**:Reporting to the Store Manager,...