Enhance Regional Services as a Leader

7 days ago

Rockhampton, Queensland, Australia beBeeService Full time $60,000 - $80,000
Regional Service Manager

This role involves overseeing various functions within the work area, applying skills and knowledge gained through qualifications and/or experience, and ensuring regional performance and compliance.

  • Manage a team of support staff within the region to meet clients' needs.
  • Oversee the scheduling and allocation of support workers.
  • Ensure all Key Performance Indicators (KPIs) are met according to management directives and compliance standards.
  • Collaborate with the Business Development team to generate and convert leads through sales and marketing initiatives.
  • Maintain and build relationships with participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
  • Provide advice to potential clients, families, and carers on initial assessments, onboarding processes, and services offered.
  • Prepare monthly activity, performance, and compliance reports for the Operations team.
Requirements:
  • Relevant degree or diploma with relevant experience; or lesser qualifications with substantial experience.
  • At least 2 years in team leadership or support management within the NDIS sector.
  • Strong understanding of NDIS guidelines, statutory requirements, and organizational policies.
  • Excellent communication, interpersonal skills, multitasking, problem-solving, leadership, and proficiency in Microsoft Office and data analysis software.

Our Team Offers:

A supportive management team and a growing organization.

Additional Training Opportunities:

Access to ongoing professional development.

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