Senior Customer Experience Specialist

5 days ago

City of Moreton Bay, Australia beBeeCustomerService Full time $60,000 - $62,000

Unlock your potential in a role that requires delivering exceptional customer experiences. As an S&S Banking Consultant, you will be responsible for providing personalized service to customers through face-to-face interactions and inbound/outbound calls while ensuring team, customer, risk, and performance outcomes are met.

Key Responsibilities:

  • Deliver high-quality customer service that drives satisfaction and first-call resolution.

  • Provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and online channels.

  • Support and educate customers on how to utilize digital platforms for personal banking, empowering them to self-serve with online banking features.

  • Contribute to a team culture that is balanced across people, customer, risk, and performance.

  • Ensure compliance with all internal policies and procedures, as well as external requirements.

Requirements:

  • Experience in delivering high-quality customer experiences.

  • Comfortable with digital customer service platforms to assist customers in real-time.

  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.

  • Understanding of digital verification and ID validation systems used in customer onboarding.

  • Proficiency in digital payment technologies, such as mobile wallets and online payments.

What We Offer:

  • A supportive and inclusive work environment.

  • Ongoing training and development opportunities.

  • Competitive remuneration package.

About Us:

We are a forward-thinking organization committed to creating a workplace where people from diverse backgrounds can thrive.

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