Customer Service Representative

7 days ago

Adelaide, South Australia beBeeCustomerService Full time $60,000 - $85,000
Job Description

The role of a customer service officer is to provide exceptional support and solutions to customers, ensuring their needs are met with professionalism and efficiency.

As part of our dynamic and innovative team, you will work closely with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.

Key Responsibilities:
  • Process customer orders promptly and accurately using SAP software, maintaining high levels of accuracy and efficiency.
  • Arrange dispatch of orders using relevant consignment systems, ensuring timely delivery and excellent customer satisfaction.
  • Respond to inbound phone calls and inquiries in accordance with service level agreements, providing clear and concise information to customers.
  • Action all inbound service/enquiry requests through CRM software, ensuring prompt resolution and follow-up as required.
  • Maintain accurate records of customer interactions, including but not limited to complaints, feedback, and suggestions.
  • Liaise with customers regarding back orders and pricing discrepancies, resolving issues promptly and professionally.
  • Investigate customer enquiries and respond to customer requests in a timely manner, ensuring customer satisfaction and loyalty.
  • Investigate customer disputes and process corrective actions or transactions according to relevant policies and procedures, upholding company standards.
  • Report and investigate non-conforming transactions to prevent service inconsistencies, taking corrective action as necessary.
  • Review and action reports for non-conforming transactions, addressing service inconsistencies and improving processes.
  • Receive, pick, pack, and dispatch sample requests, ensuring efficient and accurate processing.
  • Perform ad hoc reporting tasks as required, providing valuable insights and recommendations for improvement.
Requirements:
  • Understanding of device technologies policies and procedures, with a focus on delivering exceptional customer service.
  • At least 1 year of customer service experience, with a proven track record of success in resolving customer complaints and improving customer satisfaction.
  • Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
  • Professionalism and confidentiality at all times, upholding company values and standards.
Desirable Qualifications:
  • SAP experience, with expertise in using SAP software to manage customer orders and dispatch.
  • Comprehensive Microsoft Office skills, including Outlook, Word, and Excel, with proficiency in using these tools to perform administrative tasks.
  • Salesforce experience, with knowledge of Salesforce software and its applications in customer relationship management.

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