Automotive Service Sales Coordinator

2 days ago


Geelong, Victoria, Australia Midas International, LLC Full time

Midas International, LLC is seeking a highly skilled Service Writer to join our team.

About the Role

This position plays a critical role in enhancing retail sales and profitability of a store by coordinating and scheduling automotive repair service transactions and responding to customer service issues.

  1. Create and present detailed estimates to customers, sourcing parts and selling jobs effectively.
  2. Interpret inspection results with technicians and present findings to customers in a clear and concise manner.
  3. Oversee work order preparation and scheduling processes to ensure seamless operations.
  4. Respond promptly to customer service concerns and resolve issues efficiently.
  5. Provide support in a management capacity as needed on day-to-day operational activities.
  6. Enhance service quality and provider efficiency through training and development initiatives.
  7. Monitor facility and asset utilization, ensuring optimal performance.
  8. Ensure compliance with environmental and safety regulations.
Requirements

To succeed in this role, you will need:

  1. An Associate Degree or equivalent.
  2. A minimum of 1 year of experience in the automotive service industry.
  3. ASE certifications relevant to the position.
  4. A valid driver's license.
  5. Strong supervisory and management skills.
  6. Excellent technical and business mathematical aptitude.
  7. Ability to work a flexible schedule including weekends, evenings, and holidays.


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