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Data Centre Operations Manager

2 months ago

Salisbury, Australia CDC Data Centres Full time
About Us

CDC Data Centres is a leading operator of sovereign, secure, world-class data centre facilities in Australia and New Zealand.

Our mission is to attract, retain, and grow the world's best data centre team, promoting an inclusive workplace that values diversity and delivers meaningful benefits for our people, clients, and communities.

About the Role

We are seeking a Data Centre Manager to provide exceptional customer service and engagement to one of our key clients.

The successful candidate will be responsible for ensuring the site is operational, maintained, and secured in line with best practice.

Key Responsibilities
  • Monitor the Data Centre environment via DCIM Tools, including rack level temperature & power, chillers, generators, switches, pumps, and Data Centre power.
  • Respond to Data Centre incidents 24 x 7.
  • Manage assets within the Data Centre by maintaining an accurate list of Data Centre racks and hardware via DCIM Tools.
  • Utilise DCIM Tools for capacity planning, including physical space, power, and network ports available in racks.
  • Data Centre patch management, including providing support to the customer.
  • Data Centre security management, including providing site access to people on the approved access list and escorting personnel during incidents and emergencies.
  • Provide Data Centre infrastructure maintenance by working with the customer to confirm that maintenance contractors have performed scheduled maintenance.
  • Contribute to Data Centre change management system inputs and action requests resulting from the change management system.
  • Provide clear communication to management and tower delivery teams on incidents within the Data Centre.
  • Perform approved Data Centre hardware installation, moves, adds, and changes (IMAC).
  • Coordinate 3rd party suppliers to meet project deliverables in a timely manner.
  • Create and assist with the creation of service delivery and operational processes, procedures, and reports.
  • Deliver services to adhere to ITIL and define ITIL best practices that can be incorporated into the operational running of the Data Centres.
  • Provide support to the customer to assist with maintaining TIA-942 standards for the Data Centre.
  • Keep current on best practice for Data Centre facility management.
  • Meet CDC's service level agreements and assist the delivery team in meeting service level objectives.
  • Act as the central point of coordination for all Data Centre related incidents.
  • Follow correct site-specific delivery procedures and record management procedures to ensure information is accurate and handled correctly at all times.
  • Comply with CDC's Policies and Procedures, including appropriate use of internet, probity, and employment conditions.
About You

We are looking for a candidate with experience providing services to Defence as part of Defence or Defence Industry.

The ideal candidate will have the ability to rack server hardware, good knowledge of ICT hardware to assist with incident management, and an understanding of networking and communications over copper and fibre.

They will also be able to coordinate with multiple stakeholders, travel when required, and be available to work on call hours when required.

A Diploma in IT related course, ITIL certification, and understanding of TIA-942 are highly desirable.

Essential: Existing AGSVA Security Clearance at Negative Vetting 2 level.