Highly Skilled IT Operations Professional Wanted

2 weeks ago

Brisbane, Queensland, Australia beBeeoperations Full time $90,000 - $120,000
IT Operations Specialist

We are seeking a highly skilled IT operations specialist to join our team.

The ideal candidate will have a strong background in IT operations, excellent communication skills, and the ability to drive continuous improvement in our IT services.

  • Deliver High-Quality Service:
  • Ensure internal and client objectives are met by delivering against our IT Help Desk Key Performance Indicators (KPIs).
  • Maintain Operational Reporting Systems:
  • Develop and maintain operational reporting systems (Jira) to ensure seamless service delivery.
  • Implement IT Best Practices:
  • Implement and maintain IT service management best practices to enhance efficiency and service quality.
  • Collaborate with Other Teams:
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Identify Process Improvements:
  • Identify and implement process improvements to enhance efficiency and service quality.
  • Ensure Compliance:
  • Ensure compliance with relevant IT policies, standards, and regulations.
Requirements

To succeed in this role, you will need:

  • At least 2 years of experience in IT operations management.
  • Experience with cloud infrastructure and services.
  • A strong understanding of ITIL framework and IT service management principles.
  • Experience with IT service management tools and reporting systems (Jira & Confluence).
  • Excellent analytical and problem-solving skills.
  • Effective communication skills, both written and verbal.
  • A bachelor's degree in Computer Science, Information Technology, or a related field (optional).
Benefits

This role offers:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
About Us

We are an equal-opportunity employer committed to creating an inclusive environment for all employees.

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