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Highly Skilled IT Operations Professional Wanted
2 weeks ago
We are seeking a highly skilled IT operations specialist to join our team.
The ideal candidate will have a strong background in IT operations, excellent communication skills, and the ability to drive continuous improvement in our IT services.
- Deliver High-Quality Service:
- Ensure internal and client objectives are met by delivering against our IT Help Desk Key Performance Indicators (KPIs).
- Maintain Operational Reporting Systems:
- Develop and maintain operational reporting systems (Jira) to ensure seamless service delivery.
- Implement IT Best Practices:
- Implement and maintain IT service management best practices to enhance efficiency and service quality.
- Collaborate with Other Teams:
- Collaborate with other IT teams to ensure seamless service delivery.
- Identify Process Improvements:
- Identify and implement process improvements to enhance efficiency and service quality.
- Ensure Compliance:
- Ensure compliance with relevant IT policies, standards, and regulations.
To succeed in this role, you will need:
- At least 2 years of experience in IT operations management.
- Experience with cloud infrastructure and services.
- A strong understanding of ITIL framework and IT service management principles.
- Experience with IT service management tools and reporting systems (Jira & Confluence).
- Excellent analytical and problem-solving skills.
- Effective communication skills, both written and verbal.
- A bachelor's degree in Computer Science, Information Technology, or a related field (optional).
This role offers:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal-opportunity employer committed to creating an inclusive environment for all employees.
