
Team Lead
5 days ago
Job Title: Team Leader
We are seeking an exceptional leader to spearhead our team of frontline Field Officers. As a Team Leader, you will be responsible for motivating and mentoring your team to achieve outstanding results in promoting apprenticeships and traineeships.
Main Responsibilities:
- Support the State Manager in recruitment, retention, and performance management of the AFO team to meet team objectives
- Closely collaborate with the National Mentoring Manager and State Manager-VIC to achieve common goals
- Drive business strategy and performance, ensuring team activities align with set KPIs and contractual timeframes
- Effectively utilize the Customer Record System (CRM) for traineeship and apprenticeship advisors
- Provide quality reporting on Universal and In-training performance for internal and government purposes
- Achieve sign-up targets at a high level, exceeding personal and team KPIs by driving team performance
- Deliver quality sign-up experiences with a strong customer service focus
- Oversee effective administration of training contracts, including related forms and claims, to meet guidelines and deadlines
Key Skills and Qualifications:
- Skilled communicator who connects with empathy and builds relationships based on trust and integrity
- Strong account management skills, maximizing business opportunities with existing clients
- Strategic thinker implementing continuous improvement initiatives
- Self-motivated team player with a demonstrated enthusiastic approach to day-to-day business operations
- Confidence working autonomously, driven to exceed KPIs and targets
- Ability to foster and maintain strong relationships with employers, RTOs, and industry stakeholders
- High-level business analysis and performance enhancement initiative experience
- Understanding of key financial drivers necessary to grow and sustain a successful business
- In-depth knowledge of apprenticeship policies, procedures, and government forms
- Relevant degree and qualifications
Why Join Our Organisation?
We value diversity and inclusivity, and welcome qualified applicants from diverse backgrounds. We offer a competitive salary package, flexible working arrangements, and a range of benefits.
About Us:
We are committed to making a positive impact in the community through our work in promoting apprenticeships and traineeships.
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