Advanced Customer Experience Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Summary

We are looking for a dedicated and innovative individual to join our team as an Associate Customer Service Consultant. In this role, you will be the initial point of contact for established clients' day-to-day issues with our product.

  • Provide exceptional software application support and problem resolution for users within service level agreements
  • Maintain customer relationships and deliver outstanding customer experiences regarding the effective use of our platforms
  • Assist with the development of knowledge base articles, help documentation, and other training materials for new and existing features and/or processes

About the Role:

  • You will have no specific qualifications required but a formal degree/certificate qualification in Accounting or Information Technology will be highly regarded
  • Able to work in a fast-paced environment with excellent written and oral communication skills
  • Able to listen and ask probing questions to understand customer concerns and troubleshoot issues
Key Responsibilities:

Customer Support: Act as the primary point of contact for clients, providing timely and effective solutions to their queries and issues.

Relationship Building: Foster strong relationships with customers, understanding their needs and delivering personalized support to enhance their experience.

Knowledge Development: Contribute to the creation of knowledge base articles, user guides, and other resources to ensure seamless onboarding and continued support.

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