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Customer Solutions Expert

2 months ago

Narre Warren, Victoria, Australia TPG Telecom Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Advisor. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Provide top-notch customer service and support to our clients, ensuring their needs are met and exceeded.
  • Work closely with our sales team to identify and pursue new business opportunities.
  • Stay up-to-date on our latest products and services, and use this knowledge to educate and inform our customers.
  • Collaborate with our internal teams to resolve customer issues and improve overall customer satisfaction.
  • Meet and exceed individual sales targets, while maintaining a strong focus on customer satisfaction.

What We Offer

  • A competitive salary package with uncapped earning potential and generous loading rates.
  • A comprehensive training program to ensure your success in this role.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A range of employee benefits, including access to wellbeing programs and exclusive discounts.
  • The chance to work with a leading telecommunications company, with a strong focus on innovation and customer satisfaction.

Requirements

  • A genuine passion for customer service and a desire to deliver exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A strong work ethic and ability to work in a fast-paced environment.
  • Availability to work a 7-day rotating roster, including weekends and public holidays.