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Senior Plumbing Technician
3 weeks ago
Plumbing Professional
">- We are seeking a dedicated plumbing professional to provide technical support to the sales team, resolve in-market AS&S issues, and lead the resolution of quality issues affecting installations.
About the Role:
">- Act as the Subject Matter Expert (SME) for technical support to the sales team, including joint calls to provide technical assistance.
- Resolve in-market AS&S issues, including working with local service agents.
- Lead the resolution of quality issues affecting installations and ensure solutions are implemented effectively.
- Provide troubleshooting and technical solutions for customer problems raised through the sales escalation process.
- Stay updated on industry standards and guide the business on training impacts.
Key Skills and Qualifications:
">- Obsession with exceeding customer expectations.
- Excellent communication and rapport-building skills.
- Advanced problem-solving and troubleshooting abilities.
- Creative and out-of-the-box thinker with a pragmatic and practical approach.
- Engaging presentation and group facilitation experience.
- Strong industry network and connections.
- On-the-tools experience as a plumber or similar trade.
- Technical qualification in plumbing.
What We Offer:
">- Hybrid working options.
- Competitive remuneration and bonus structures.
- Immersive onboarding program.
- Opportunities to learn and grow.
