Business Growth Expert

5 days ago

Sydney, New South Wales, Australia Canva Full time

About Us

At Canva, we're passionate about empowering everyone to create and shape their visual identity.

We're a global design company that's on a mission to make design accessible to everyone.

Our products are used by millions of people across the globe, from small business owners to large corporations.

Job Description

This role is responsible for leading the transformation of our business through strategic leadership and hands-on execution.

You will be working closely with cross-functional teams to develop and execute a digital strategy that leverages technology and generative AI to drive operational excellence.

Main Responsibilities

  • Strategic Leadership & Business Transformation: Develop and execute a digital strategy that leverages technology and Generative AI to drive operational excellence.
  • Digitalisation of Quality Assurance: Implement an Auto QA framework capable of auditing hundreds of thousands of support tickets.
  • Vision, Strategy & Innovation: Craft and communicate a compelling vision and strategy that delivers exponential improvements in customer experience.
  • Talent Development & Team Empowerment: Foster a growth mindset within the team by setting clear, actionable goals and providing nuanced, timely feedback.
  • Embodying Canva's Values: Serve as an empathetic leader who embodies and promotes Canva's core values.

Requirements

To succeed in this role, you'll need:

  • A proven track record in business transformation, skilled in stakeholder management across diverse specialties.
  • The ability to balance high-level vision with hands-on execution, anticipating challenges while rolling up your sleeves to drive meaningful change.
  • Deep expertise in digital strategy and automation, leveraging AI and technology to solve operational challenges and enhance customer experience.
  • Strong communication and collaboration skills, fostering open dialogue across teams and influencing key decisions.
  • Experience working with quality teams in customer support, understanding how service quality impacts business outcomes.

What We Offer

We offer a range of benefits to support your professional and personal growth, including equity packages, inclusive parental leave policy, annual Vibe & Thrive allowance, and flexible leave options.

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