Hospitality Operations Manager

4 days ago

Secret Harbour, Western Australia beBeeManager Full time
Job Overview

This role plays a pivotal part in driving the Front Office team to success by leading with passion and enthusiasm.

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  • The ideal candidate will have a diploma in Hospitality Management or Business Administration and at least 2 years of experience in the hotel industry, with strong Front Office expertise.

Key Responsibilities:

  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
  • Be proactive and resourceful when attending to guest requests.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by guests
  • Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management.
  • Ensure policies, procedures, rates and general hotel information are communicated to the team.
  • Take every opportunity to be a salesperson by actively selling special promotions and facilities available within the hotel.
  • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
  • Provide guidance, support training and leadership to all employees.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests and staff members.
  • Work together with trust so that colleagues and management meet the goals of the department and the Hotel.
  • Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.
Benefits

Immediate access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion.

Requirements
  • A diploma in Hospitality Management or Business Administration (preferred).
  • At least 2 years of experience in the hotel industry with strong Front Office expertise.
  • Proven leadership skills with the ability to mentor and motivate a team.
  • Excellent communication, organization, and time-management abilities.
  • A guest-focused mindset and a passion for creating unforgettable experiences.
  • Strong knowledge of Opera Cloud PMS, Microsoft Office, and labor laws.

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